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HELP & SUPPORT
We offer free shipping on orders above $50.00 within Australia, or international orders above $200.00. For more information, click here.
Yes.
Your delivery time will be dependent on your location. For more information, click here.
Please note that the delivery dates are estimates, as we cannot guarantee whether the parcel will encounter delays or not.
Yes. We currently ship to:
New Zealand
United Kingdom
United States
Don't see your country on the list? Email us at contact@tirelli.com.au to see if we can organise a shipping quote to your country.
If you wish to change your delivery address, please email us as soon as possible at contact@tirelli.com.au, so we can change that for you prior to your parcel being shipped out. If your parcel has already been shipped, we can no longer change your address.
Once your order has been dispatched, a tracking number and link will be sent to you via your shipping confirmation email. If lost, reach out to us at contact@tirelli.com.au, and we will send you your tracking number.
Our carriers may be experiencing delays due to unforeseen circumstances, however, this is normal and does not need to be a cause for concern. Our estimated delivery dates are only estimates and cannot account for delays outside our control. Keep an eye on your tracking details or contact Australia Post to lodge an enquiry.
If you wish to cancel or change items in your order, we can attempt to organise this for you prior to the order being shipped. If your order has already been shipped, we cannot change or cancel the order
Please email us contact@tirelli.com.au as soon as possible outlining if you wish to cancel, or what you wish to change in your order
Order confirmations are sent to the email you checked out with. Please check your junk mail for your order confirmation. If you haven't received your order confirmation email, you may have entered a typo in your email address. Please reach out to contact@tirelli.com.au and we will sort this out for you.
Once we receive your return parcel, the return will be processed within no more than 2 business days. If any longer, please contact us at contact@tirelli.com.au, so we can look into this for you.
To lodge a return, items must be sent back within 14 days from the date your order was delivered to you, accompanied by a submission of our online return form.
For more information, click here.
This is dependent on the payment method you used when placing the order. We recommend checking in with your payment provider on their processing times for further information. Once the refund has been issued, you will be notified via email and this indicates that the funds are on their way to your account.
No. Returns on online orders must follow our online return policy. Click here for more information on how to process a return.
Items bought from our T I R E L L I stores are only eligible for an exchange at that same store.
We are sorry to hear this has happened! Please email us on contact@tirelli.com.au alongside a photo as soon as possible, so we can organise for the correct items to be sent out.
Faulty items will be assessed by our team and repaired, replaced, or refunded on a case by case basis
If you suspect your item is faulty, please email us at contact@tirelli.com.au outlining the fault alongside images of the garment, and we will be in touch with the next steps.
If you are based in Melbourne, you can visit our 3 stores. Click here for store locations.
Click here for a map of all T I R E L L I stockists.