We hope you are happy with everything that you purchase from the T I R E L L I website. But if something isn’t quite right, you can choose from an exchange, refund or 110% store credit providing the item wasn't purchased in a promotion or sale. To be eligible for a return, items must:

  • Be returned within 14 days from the date your order was delivered to you. 
  • Was not purchased on sale or in a promotion
  • Have all tags still attached
  • Unworn, unwashed and in original condition
  • Mustn't smell of perfume, deodorant, cosmetics or washing powder 
  • Free from fluff, lint or hair 
  • Free from makeup stains 
  • Purchased from our website and not from a Tirelli store or stockist.
  • Purchased at full price

If your return meets this criteria, please submit an online return form here. This is an electronic form and doesn't need to be printed. 

Then post your garment back to:

Tirelli Returns 

293 Arthur Street

Fairfield, VIC, 3078 

Once we receive your return, we will be in touch about your exchange, store credit or refund. 

- Return shipping costs are the responsibility of the customer, unless the garment is deemed faulty. 

- We recommend posting with registered post, as T I R E L L I does not take responsibility for lost or stolen items. 

- T I R E L L I reserve the right to inspect returned items and reject goods if we do not see them to be in original condition. We ask that you please follow the criteria above, or your return may be sent back to you. 

Customers can drop their return off directly to our Fairfield warehouse. If you plan on doing so, submit your online return form, then email us via with an estimated drop-off time. We are not open to the public, so it's important we are prepared for your arrival. Please note, there is nowhere to try on garments or view other items at the warehouse.

Unfortunately, at this time, online purchases cannot be returned in store. If you want to return in person, we recommend doing so at our warehouse (see return to warehouse).

Items purchased on sale or at discounted rate in a promotion are final and cannot be returned for an exchange, refund or credit note subject to Australian Consumer Law. Sale items cannot be exchanged for a different size or for a different sale item at the same price. Sale items are final sale. If we receive a return for an item marked final sale, you will be contacted to arrange for it to be re-shipped to you. If you received a sale item that is damaged or faulty, please email and our team will be happy to assist you.

Upon initiating a return, you have the option to receive store credit at 110% value (the amount you originally paid + 10% extra).
After we receive and inspect your returned item, and the necessary processing is complete, the store credit code will be sent to the email address you used during checkout in the form of a ‘gift card code'. It's important to note that this store credit will be associated with your Tirelli account, and you’ll need to be signed in to successfully apply it during checkout.
Store credits will remain valid for 12 months from the date they are issued and are only valid for online purchases. 110% store credit is applicable only for the initial return of your order. Subsequent returns of the same order will be credited with the original store credit amount and cannot be refunded in cash. Please note that any order purchased with store credit is not eligible for a cash refund. In the event of future orders placed using 110% store credit and subsequently returned for store credit, a new gift card code will be issued at the initial value.

Once the item you wish to exchange has reached our warehouse and has been processed, you will receive an email notification. Exchanged items can take between 2–5 days to be sent once processed. T I R E L L I cover the shipping cost to send the original item and the exchanged item, but it is the cost of the customer to send it back for an exchange.

If you are concerned the item you wish to exchange to will be sold out by the time your return reaches us, we recommend purchasing your desired item and sending the incorrect item back for a refund.

Once the returned garment reaches our warehouse, we will complete the refund. We refund all monies into the original payment method. Refunds can take between 7-14 business days to appear in your account. For payments made on debit or credit card, refunds can take up to 30 days to appear in your account.

Postage costs are non-refundable.

If you've received the incorrect item - we're so sorry! Please contact us as soon as possible at with a photo of the incorrect item, and we will arrange for the correct item to be sent ASAP.

If you suspect your item is faulty, please get in touch with us as soon as possible by emailing with a description of the fault and images of the garment.

Faulty items will be assessed by our team and repaired, replaced, or refunded on a case by case basis. We reserve the right to repair over replace or refund if possible.

T I R E L L I reserves the right to inspect returned items and reject returned goods if we do not see them to be faulty or damaged.

Items damaged as a result of normal wear and tear, or items that have been damaged as a result of incorrect washing are not eligible for a return, repair, or exchange.

Pilling is a natural occurrence in even the most premium knitwear and is not a sign of poor quality or a faulty product. Pilling can be maintained with a pill comb or motorised de-pilling device.

If you are returning a faulty item, T I R E L L I will cover postage costs.

T I R E L L I does not take responsibility for stolen or missing parcels once they are marked as delivered by Australia Post. T I R E L L I ship all parcels with sign on delivery to avoid stolen or missing parcels. If the customer chooses 'safe drop' through Austraia Post, the customer accepts responsibility for a missing or stolen parcel.

If your parcel appears to be lost in transit, please get in contact with us via email at and we will happily assist you.

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Our returns policy is in addition to your rights under the Australian Consumer Law. We want you to be 100% satisfied with your order. Please get in touch via with your full name and order number. 

Click here to fill out the electronic return form

Then return your item to:
VIC 3078