We hope you are happy with everything that you purchase from T I R E L L I. But if something isn’t quite right you can choose from an exchange, refund or store credit providing the item wasn't purchased in a promotion or sale. To be eligible for a return, items must
If your return meets this criteria, please submit an online return form here. This is an electronic form and doesn't need to be printed.
Then post your garment back to
293 Arthur Street
Fairfield, VIC, 3078
Once we receive your return we will be in touch about your exchange, store credit or refund.
- Return shipping costs are the responsibility of the customer unless the garment is deemed faulty.
- We recommend posting with registered post, as T I R E L L I does not take responsibility for lost or stolen items.
- T I R E L L I reserves the right to inspect returned items and reject goods if we do not see them to be in original condition. We ask that you please follow the criteria above or your return may be sent back to you.
Items purchased on sale are final sale and cannot be returned for an exchange, refund or credit note unless faulty. This includes sale items in our black friday sale from the 25-28th of November 2021 and Boxing Day Sale from the 26th -31st December. Final sale items will have 'final sale' written in red in the product description. Markdown items from our outlet sale over are final sale and not eligible for a refund, exchange or store credit unless faulty.
Credit notes last a year from the date of your original purchase, sale or promotional item credit notes last 6 months. Credit notes are sent to the email you originally purchased with and come in the form of a 'gift card code' which you can enter at check out to apply. Credit Notes are processed on Mondays, Wednesdays and Fridays only. Credit Notes are only valid for online purchases and cannot be used in store.
Once the returned garment reaches our warehouse, we will complete the refund. Returns are processed on Mondays, Wednesdays and Fridays only. We refund all monies paid via paypal who refunds monies into the original payment method. Refunds can take between 7-14 business days to appear in your account. For payments made on debit or credit card, refunds can take up to 30 days to appear in your account.
Postage costs are non refundable.
If you've received the incorrect item we're so sorry! Please contact us as soon as possible at email@example.com with a photo of the incorrect item and we will arrange for the correct item to be sent asap.
Faulty items will be assessed by our team and repaired, replaced, or refunded on a case by case basis. We reserve the right to repair over replacement if possible.
T I R E L L I reserves the right to inspect returned items and reject returned goods if we do not see them to be faulty or damaged.
Items damaged as a result of normal wear and tear, or items that have been damaged as a result of incorrect washing are not eligible for return, repair or exchange.
Pilling is a natural occurrence of knitwear and is not a sign of poor quality or a faulty product.
If you are returning a faulty item T I R E L L I will cover postage costs.
Our returns policy is in addition to your rights under the Australian Consumer Law. We want you to be 100% satisfied with your order. Please get in touch via firstname.lastname@example.org with your full name and order number.
Then return your item to:
293 ARTHUR STREET, FAIRFIELD