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REFUND POLICY

We hope you are happy with everything that you purchase from T I R E L L I. But if something isn’t quite right you can choose from an exchange, refund or store credit providing the item wasn't purchased in a promotion or sale. To be eligible for a return, items must 

  • Be returned within 14 days from the date your order was delivered to you. 
  • Was not purchased on sale or in a promotion
  • Have all tags still attached
  • Unworn, unwashed and in original condition
  • Mustn't smell of perfume, deodorant, cosmetics or washing powder 
  • Free from fluff, lint or hair 
  • Free from makeup stains 
  • Purchased from our website and not from a Tirelli store or stockist 
  • Purchased at full price

 If your return meets this criteria, please submit an online return form here. This is an electronic form and doesn't need to be printed. 

Then post your garment back to 

Tirelli Returns 

293 Arthur Street

Fairfield, VIC, 3078 

Once we receive your return we will be in touch about your exchange, store credit or refund. 

- Return shipping costs are the responsibility of the customer unless the garment is deemed faulty. 

- We recommend posting with registered post, as T I R E L L I does not take responsibility for lost or stolen items. 

- T I R E L L I reserves the right to inspect returned items and reject goods if we do not see them to be in original condition. We ask that you please follow the criteria above or your return may be sent back to you. 

Customers can drop their return off directly to our Fairfield warehouse. If you plan on doing so, submit your return form online then email us with an estimated drop-off time. We are not open to the public so it's important we are prepared for your arrival.  Please note, there is nowhere to try on garments or view other items at the warehouse. 

I T E M S  P U R C H A S E D  O N  S A L E 

Items purchased on sale or at discounted rate in a promotion are final and cannot be returned for an exchange, refund or credit note subject to Australian Consumer Law. Sale items cannot be exchanged for a different size or for a different sale item at the same price. Sale items are final sale. If you receive a sale item that is damaged or faulty, please email contact@tirelli.com.au and our team will be happy to assist you

C R E D I T    N O T E S 

Credit notes last a year from the date of your original purchase. Credit notes are sent to the email you originally purchased with and come in the form of a 'gift card code' which you can enter at check out to apply. Credit Notes are processed on Mondays, Wednesdays and Fridays only. Credit Notes are only valid for online purchases and cannot be used in store. 

E X C H A N G E S  

Once the item you wish to exchange has reached our warehouse and has been processed, you will receive an email notification. Exchanged items can take between 2-5 days to be sent once processed. Tirelli covers the shipping cost to send the original item and the exchanged item, but it is the cost of the customer to send it back for an exchange. 

If you are concerned the item you wish to exchange for will be sold out by the time your return reaches us we recommend purchasing your desired item and sending the incorrect item back for a refund. 

R E F U N D S

Once the returned garment reaches our warehouse, we will complete the refund. Returns are processed on Mondays, Wednesdays and Fridays only. We refund all monies into the original payment method. Refunds can take between 7-14 business days to appear in your account. For payments made on debit or credit card, refunds can take up to 30 days to appear in your account. 

Postage costs are non-refundable. 

I N C O R R E C T   I T E M 

If you've received the incorrect item - we're so sorry! Please contact us as soon as possible at contact@tirelli.com.au with a photo of the incorrect item and we will arrange for the correct item to be sent asap. 

F A U L T Y

Faulty items will be assessed by our team and repaired, replaced, or refunded on a case by case basis. We reserve the right to repair over replacement if possible.

T I R E L L I reserves the right to inspect returned items and reject returned goods if we do not see them to be faulty or damaged.

Items damaged as a result of normal wear and tear, or items that have been damaged as a result of incorrect washing are not eligible for return, repair or exchange. 

Pilling is a natural occurrence in even the most premium knitwear and is not a sign of poor quality or a faulty product. Pilling can be maintained with a pill comb or motorised de-pilling device. 

If you are returning  a faulty item T I R E L L I  will cover postage costs.

Tirelli does not take responsibility for stolen or lost in transit parcels.  

Our returns policy is in addition to your rights under the Australian Consumer Law. We want you to be 100% satisfied with your order. Please get in touch via contact@tirelli.com.au with your full name and order number. 

Click here to fill out the electronic return form

Then return your item to:

TIRELLI RETURNS

293 ARTHUR STREET, FAIRFIELD 

VIC 3078